Delivery & Returns

OUR DELIVERY POLICY Eco packaging

NATURAL:YOU values sustainability and respect for the environment. Our packaging is eco friendly and recyclable.
We 
currently deliver to the UK and Europe. Your order will be processed and dispatched within 1-5 working days. If for a given reason there is a delay with your order we will contact you. Please allow up to 10 working days for UK deliveries and up to 14 days for deliveries in Europe.

   UK   
   Free for orders over £30.
   Orders under £30 will be charged £3.95 for delivery.
   Usually delivered within 2-5 working days, please allow up to 10 working days for delivery.

   Europe
   Free for orders over £65.
   Orders under £65 will be charges £8.25 for delivery.
   Usually delivered within 3-5 working days, please allow up to 14 working days for delivery.

Please note: We kindly ask you to ensure your delivery address is correct as NATURAL:YOU cannot take responsibility for a lost or undelivered parcel due to an incorrect address. In the event of a parcel being returned to us due to an incorrect or incomplete address we may ask you to pay for the added re-delivery cost to get your parcel sent to the correct address. 
If you place multiple orders within a short period of time, typically within 24 hours, your orders may be consolidated and delivered as a single order.


OUR RETURNS POLICY

NATURAL:YOU may offer you a refund on items that have been unused. The items will need to be in the original unopened packaging ready for resale. You must notify us within 15 days of your order on Contact Us for acceptance of the return and for further instructions. Please state your order number, the reason for your return and attach photos of the items. 
When your return request has been accepted, you may proceed. Please wrap your items securely and post it to us. Returned items are your responsibility until they reach us and return postage costs must be paid by you.
Once we are in receipt of your items NATURAL:YOU will issue a refund within 15 working days. Please note the amount to be refunded will exclude delivery fees, transaction fees and incurred administration fees. 

Please note: NATURAL:YOU cannot accept returns on products that have been purchased with a discount, voucher, special offer and/or on sale.

In the event an item arrives damaged or in error please let us know on Contact Us, enter the order number, explain what has gone wrong and attach photos. NATURAL:YOU will seek to resolve the issue promptly.
We'll pay the return shipping costs if the return results from an error we made (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 15 days once we are in receipt of your item.

If you would like to cancel your order, please notify us on Contact Us within 3 hours of placing your order. If your order has already been dispatched before you have requested the cancellation, the returns policy described above will apply. For accepted cancellations where items have not yet been dispatched, NATURAL:YOU will issue a full refund within 15 working days.